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What's a Rate Case and How Can I Get Involved?
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What's a Rate Case and How Can I Get Involved?

April 2, 2026 | Jamie Moody, Communications Director

You may have heard or seen in the news that Entergy Arkansas filed their application for a rate case in February. The Arkansas Public Service Commission has not - as of this writing - established a procedural schedule or hearing on this case yet. But you may be wondering, what a rate case is and why does it matter to me?  

A rate case is the formal process a utility company, like Entergy Arkansas, uses to get approval from the public utility commission to change the prices you pay for electricity or other services. During the process, the utility presents its costs, investments, and how it plans to run its business. The commission reviews the utility’s investments, the operating costs it says it needs, and how the rate structure should be set. The commission also decides whether the proposed investments and costs are prudent and reasonable. 

In the end, the commission determines which investments are appropriate, how much money the utility can earn, and how those costs should be shared with customers, including how rates are structured so that all customers are treated fairly. The outcome directly affects your monthly bill and the reliability of your power. If the approved rates cover necessary investments and prudent operations, the system stays safe and reliable; if not, bills can rise or service quality can suffer. 

How can I get involved? 

The Arkansas Public Service Commission's website has a very helpful page with loads of information about rate cases and the process. You should check that out. But, the short version of how to get involved in a rate case before the Arkansas PSC, includes: 

  • Writing a letter addressed to the Secretary of Commission. It will be filed in the case file and reviewed by the Commissioners and Staff (and yes, they do read them, and yes, they do matter!)
  • Circulate a petition among people who share your views, then forward it to the Commission
  • Speak at the hearing. Your statement will become part of the public record
  • Become an Intervenor. Intervenors are individuals or groups that are not otherwise represented and who have made a timely request for status to intervene.
Arkansas Public Service Commission
Entergy Arkansas
Rate Case

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